© Copyright Patricia Berendsen - All Rights Reserved
Website Designed and Developed by Liquid Media Studios
Protecting your personal information
Patricia Berendsen and Associates is committed to protecting your personal information and maintaining your privacy. This policy explains how we collect, use, and safeguard your personal and health-related information in accordance with applicable privacy legislation in Ontario and Canada, including the Personal Health Information Protection Act (PHIPA).
We may collect the following types of information:
• Name, email address, phone number
• Date of birth, address, and emergency contact details
• Health history, therapy session notes, and mental health concerns
• Payment and billing information
Your personal and health information is collected for the purpose of:
• Providing counselling and psychotherapy services
• Coordinating care and communication with your consent
• Appointment booking, billing, and administrative tasks
• Complying with regulatory or legal requirements
We will obtain your informed consent before collecting, using, or disclosing your personal health information, except where required by law (e.g. risk of harm to self or others, child protection concerns, court order). Your information is kept confidential and secure.
All electronic records are stored securely and accessed only by authorized staff. We take appropriate technical and organizational steps to protect your data from loss, theft, or unauthorized access.
You have the right to:
• Access your personal health information
• Request corrections to inaccurate or incomplete information
• Withdraw consent at any time (with limitations)
• Ask questions about how your information is handled
If you submit information through our website (e.g. contact forms or booking tools), we use third-party providers that meet privacy and security standards. We do not sell or share your data for marketing purposes.
If you have questions about our privacy practices or wish to make a request regarding your personal information, please contact: info@patriciaberendsen.com, Patricia Berendsen and Associates
© Copyright Patricia Berendsen - All Rights Reserved
Website Designed and Developed by Liquid Media Studios